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Wiley Service Design for Six Sigma - Quality Management Book

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Description

Achieve consistent, high-quality service for any organization with Service Design for Six Sigma by Wiley. This book provides a roadmap to excellence by introducing Design for Six Sigma (DFSS), a data-driven method designed to prevent defects in service processes. Whether your service consists of a single process or multiple linked processes, this guide offers an easy-to-master approach for both internal and external customers. By focusing on service DFSS, this publication helps organizations move toward a proactive stance. The goal is to build a whole quality business that maintains high standards across all service delivery models. This is an essential resource for management professionals looking to implement effective, proactive quality control measures.

Key Features

Wiley presents a roadmap to achieving consistent, high-quality service for any type of organization.

Learn the Design for Six Sigma (DFSS) method to prevent defects in service processes using a data-driven approach.

This book covers service processes ranging from single processes to multiple linked processes.

The content focuses on service DFSS to help your organization take a proactive stance on quality.

Gain insights into building a whole quality business through effective management strategies.

Product Specifications

Brand
Wiley
Format
hardcover
Domain
Amazon UK
Release Date
29 July 2005
Listed Since
12 December 2006

Barcode

No barcode data available

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