£87.41

Wiley Employee Management and Customer Service in Retail Book

Name: Wiley Employee Management and Customer Service in Retail Book
Brand: Wiley
Price: 87.41 GBP
Availability: InStock

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Description

Improve your retail leadership skills with Employee Management and Customer Service in the Retail Industry by Gary Heil and Chris Thomas. Published by Wiley, this book provides a practical guide for managers looking to balance the psychology of human interaction with the daily demands of running a retail business. Organized into ten comprehensive chapters, the text follows the natural progression of a retail manager's responsibilities. You will learn how to navigate the entire lifecycle of employment, starting from the initial stages of interviewing prospective candidates to the final steps of maintaining a motivated workforce. This resource is designed to help you hire the right people, manage fair compensation, and implement strategies to keep employees happy on the job. By combining psychological principles with real-world retail scenarios, this book serves as a roadmap for building better teams and providing superior service to your customers. Whether you are a new supervisor or an experienced business owner, these insights help bridge the gap between theory and the practical realities of the retail industry.

Key Features

Covers the full employee lifecycle from interviewing prospective candidates to hiring the right team members for your business.

Provides guidance on fair compensation practices to help you manage payroll and employee expectations effectively.

Offers strategies for improving employee satisfaction to help keep your staff happy and productive on the job.

Combines psychological insights with practical retail management realities to help you handle both staff and customers.

Structured into ten organized chapters that follow the natural progression of a retail manager's daily responsibilities.

Product Specifications

Brand: Wiley
Format: paperback
ASIN: 047172324X
Category: Books > Subjects > Business, Finance & Law > Biographies & Histories > Business & Economic History
Domain: Amazon UK
Release Date: 09 August 2005
Listed Since: 18 October 2006

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Wiley Employee Management and Customer Service in Retail Book

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