£113.94

Springer Climate Change Adaptation in North America Book

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Description

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. Using data from research completed in these industries, it hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. A key feature of this volume is that it focuses on staff perspectives and perceptions of service encounters and delivery rather than on customer or management perspectives. This will provide students, lecturers, management and customers with fresh and clear understandings of the demands made on staff, but also the perspectives from which the demands are seen. The chapters clarify to students how to apply academic knowledge within customer service contexts and include learning objectives, questions and summaries.

Key Features

Provides a deep understanding of how climate change affects the North American region.

Identifies practical methods and tools to help communities develop stronger adaptive capacity.

Examines the social, economic, and environmental complexities involved in climate management.

Synthesizes diverse research into a single, cohesive text for easier study and application.

Highlights field research and best practices that influence modern policy and practice.

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
01 August 2018
Listed Since
01 August 2018

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No barcode data available

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