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£155.99
Service Leadership: Tools to Assess Knowledge, Attitude and Behavior
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Description
Key Features
Explores the Service Leadership Model to understand how leadership functions within service-based economies.
Identifies the essential ingredients of service leadership, including specific knowledge, attitude, and behavioral skills.
Provides insight into the different requirements for leaders in service economies compared to manufacturing industries.
Includes information on the psychometric properties of three validated measures for assessment purposes.
Offers a framework for developing and nurturing leadership talent in modern service environments.
Product Specifications
- Format
- hardcover
- ASIN
- 1536148520
- Domain
- Amazon UK
- Release Date
- 28 February 2019
- Listed Since
- 16 November 2018
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