£155.99

Service Leadership: Tools to Assess Knowledge, Attitude and Behavior

Leadership

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Description

Developing effective leadership in service economies requires a different approach than in manufacturing. While manufacturing focuses on doing things right, service economies require leaders who know how to do the right things. This book addresses this shift by exploring how leadership can be developed and nurtured within service-based industries. The text introduces the Service Leadership Model and identifies the specific ingredients needed for success: knowledge, attitude, and behaviors (skills). It provides a practical framework for understanding the unique requirements of leaders in this sector. Beyond theoretical models, the book covers the psychometric properties of three validated measures. This makes it a valuable resource for those looking to assess and improve service leadership capabilities through proven methods. Whether for academic study or professional development, this work offers a deep look into the competencies required to lead in modern service environments.

Key Features

Explores the Service Leadership Model to understand how leadership functions within service-based economies.

Identifies the essential ingredients of service leadership, including specific knowledge, attitude, and behavioral skills.

Provides insight into the different requirements for leaders in service economies compared to manufacturing industries.

Includes information on the psychometric properties of three validated measures for assessment purposes.

Offers a framework for developing and nurturing leadership talent in modern service environments.

Product Specifications

Format: hardcover
ASIN: 1536148520
Category: Books > Subjects > Business, Finance & Law > Management > Management Skills > Leadership
Domain: Amazon UK
Release Date: 28 February 2019
Listed Since: 16 November 2018

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Service Leadership: Tools to Assess Knowledge, Attitude and Behavior

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