£156.89

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£157 today · previous high £157 · all-time low £141

Service Leadership: Tools to Assess Knowledge, Attitude and Behavior

Amazon

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£156.89 £139.77 £143.51 £147.24 £150.98 £154.71 £158.45 28 July 2026 14 August 2026 31 August 2026 17 September 2026 05 October 2026
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61 days 9 days · current 0 15 31 46 61 £141 £157 Days at Price

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Most common price: £141 (61 days, 87.1%)

Price range: £141 - £157

Price levels: 2 different prices over 70 days

Description

Service Leadership explores how leadership development differs fundamentally between manufacturing and service economies. Whilst manufacturing prioritises doing things right, service economies require leaders to do the right things. This book introduces the Service Leadership Model and examines the essential knowledge, attitudes and behaviours required for effective service leadership. The authors provide validated psychometric measures for assessing Service Leadership capabilities, offering practical frameworks and assessment tools for organisations seeking to develop leaders in service-driven sectors. Essential reading for managers, HR professionals and leadership development specialists working to strengthen service excellence through improved leadership practices.

Key Features

Service Leadership Model provides a structured framework for understanding leadership development in service economies.

Validated psychometric measures enable objective assessment of Service Leadership knowledge, attitudes and behaviours.

Practical tools help organisations identify and develop the specific skills required for service sector leadership.

Distinguishes between manufacturing and service economy leadership approaches, addressing unique service sector challenges.

Published by Nova Science Publishers, Inc with evidence-based research foundations for leadership assessment.

Comprehensive coverage of Service Leadership behaviours, attitudes and knowledge components for practical application.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
28 February 2019
Listed Since
16 November 2018

Barcode

No barcode data available

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