£151.26

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Routledge Who Speaks for the Customer? - Customer-Centered Leadership Framework

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£151.26 £143.70 £146.72 £149.75 £152.77 £155.80 £158.82 01 August 2026 17 August 2026 03 September 2026 20 September 2026 07 October 2026
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Description

Who Speaks for the Customer? is a Routledge publication that explores how organisations can improve results by placing customer needs at the centre of their decision-making processes. This management guide provides a practical framework for leaders and teams to better understand and respond to customer requirements, helping businesses align their operations, strategy and culture around the customer voice. Published by Productivity Press, the book addresses a critical gap in many organisations where customer perspectives are not adequately represented in leadership discussions and strategic planning. The customer-centered approach outlined in this resource enables managers and executives to build stronger customer relationships, identify improvement opportunities and drive meaningful business outcomes. Ideal for professionals in leadership roles, management teams and organisations seeking to strengthen their competitive position through customer focus.

Key Features

The book presents a practical customer-centered framework designed for managers and leaders aiming to improve organisational results.

Published by Productivity Press under the Routledge imprint, offering established expertise in business and management literature.

Addresses leadership and management skills development by focusing on how customer input shapes strategic decisions.

Provides actionable guidance for organisations wanting to implement customer-centred approaches across their operations and culture.

Suitable for business professionals, team leaders and executives seeking to strengthen customer relationships and competitive advantage.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
12 February 2026
Listed Since
20 August 2025

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