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Routledge Universal Design: The HUMBLES Method Book

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Description

Have you ever felt dissatisfied as a customer with a product or service? It is possible your own customers feel the same way about your company. To lead in design innovation, marketing, and service provision, you must understand the diversity of your consumers. This book provides the information needed to turn consumer insights into business success. Universal Design: The HUMBLES Method for User-Centred Business helps every type of organization understand the value of Design for All. It explores how intervening in environments, products, and services can enable everyone to participate fully. By adopting the HUMBLES method, your business can move toward a more user-centred approach that addresses the needs of a diverse population.

Key Features

Learn the value of Universal Design to improve how your organization approaches environments, products, and services for all users.

Gain insights into consumer diversity to drive better design innovation and more effective marketing orientation.

Understand how to identify and address customer dissatisfaction by exploring the needs of a wide range of people.

Apply the HUMBLES method to move your business toward a more user-centred model of service provision.

Discover how Design for All can create better outcomes for every type of organization through inclusive design strategies.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
28 December 2011
Listed Since
22 September 2011

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