Routledge - Understanding Decision-making in Airline Operations

While much research in aviation focuses on pilots and air traffic controllers, the core of airline management often goes unexamined. This book by Routledge shifts the focus to the Operations Control Centre (OCC), the nerve centre of any airline. By examining the decision-making processes within the OCC, this work provides a unique perspective on how airlines manage complex operations. It addresses an area of the industry that has been largely overlooked in previous studies, which typically concentrate on service quality, policy, or revenue management. This text is essential for those studying cognitive psychology within the context of aviation. It offers a deep look into how decisions are made at the heart of airline operations, providing a necessary bridge between theoretical cognitive psychology and practical airline management. It is a valuable resource for professionals and students interested in the operational mechanics of the aviation industry.