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Routledge Six Sigma in Transactional and Service Environments - Routledge

Amazon

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£171.99 £153.30 £157.38 £161.46 £165.53 £169.61 £173.69 28 July 2026 16 August 2026 04 September 2026 23 September 2026 13 October 2026
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28 days 50 days · current 0 13 25 38 50 £155 £172 Days at Price

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Most common price: £172 (50 days, 64.1%)

Price range: £155 - £172

Price levels: 2 different prices over 78 days

Description

Six Sigma in Transactional and Service Environments by Routledge explores the evolution and application of Six Sigma methodology beyond manufacturing into service and transactional sectors. Originally developed by Motorola in 1987 to improve pager manufacturing processes, Six Sigma has grown from a manufacturing-focused quality improvement system into a globally adopted business strategy. This book examines how leading organisations including General Electric have successfully implemented Six Sigma principles in non-manufacturing environments. As businesses worldwide recognise Six Sigma as integral to operational excellence, this resource provides essential guidance for managers and quality professionals seeking to apply proven improvement methodologies in service delivery, transactional processes, and business operations. The text bridges the gap between traditional manufacturing applications and modern service industry requirements.

Key Features

Covers Six Sigma implementation specifically in transactional and service business environments rather than traditional manufacturing applications.

Explores the historical development from Motorola's 1987 pager manufacturing breakthrough to widespread adoption at organisations like General Electric.

Published by Routledge, a leading academic and professional publisher specialising in business and management literature.

Addresses contemporary non-manufacturing and service sector applications of Six Sigma methodologies for quality improvement.

Provides practical insights for managers implementing Six Sigma in business operations beyond product development and manufacturing.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
28 August 2004
Listed Since
05 February 2007

Barcode

No barcode data available

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