Routledge Public Service Logic - Critical Studies in Management

Public Service Logic provides a fresh perspective on how public services create value for citizens and society. This book expands on a decade of theoretical and empirical research to offer a new framework for understanding service delivery. By moving away from the product-dominant assumptions found in New Public Management (NPM), this work addresses the limitations and weaknesses that have emerged in traditional management models. Readers will find a deep integration of previous conceptual work alongside new empirical evidence from recent research. This text is an essential resource for those studying the evolution of public management and seeking to understand how to better serve public service users. It offers a necessary alternative to existing management theories, focusing on the actual impact of service delivery on society and the individuals it serves.