Routledge Public Service Logic - Management Theory Book

Public Service Logic explores new ways to create value for citizens and society through effective service delivery. This book by Routledge expands on a decade of theoretical and empirical research to challenge the product-dominant assumptions of New Public Management (NPM). While NPM has contributed to public management, this work identifies its limitations and weaknesses. By integrating new empirical evidence with established conceptual frameworks, the text presents a distinct alternative to existing models. It is an essential resource for those studying the management of public services and seeking to understand how to better serve public service users and the broader community.