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Practical Applications of Self-Service Technologies Book

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Description

Explore how self-service technologies (SSTs) drive efficiency and customer satisfaction across multiple sectors. This book examines the real-world impact of automated systems in retail, where self-checkout kiosks and mobile payment apps reduce wait times. It covers the hospitality industry through digital concierge services and self-service check-in kiosks. In the healthcare sector, learn how patients utilize portals to manage medical records and schedule appointments. The text also details advancements in banking and finance, including the use of ATMs, mobile applications, and AI-powered chatbots to improve service delivery. Published by IGI Global, this resource provides a detailed look at how SSTs transform modern industry operations.

Key Features

Examines retail applications including self-checkout kiosks and mobile payment apps to streamline purchasing.

Covers hospitality industry tools such as self-service check-in kiosks and digital concierge services.

Details healthcare patient portals used for scheduling appointments and accessing medical records.

Analyzes banking and finance technologies including ATMs, mobile apps, and AI-powered chatbots.

Provides insights into how self-service technologies improve operational efficiency across various industries.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
18 June 2025
Listed Since
23 June 2025

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