£499.00

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£499 today · cheaper than every other day in the last 3 months

Cipd - Kogan Page Customer Service in Your Organisation Toolkit

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Last 15 days · 15 data points (no recent data)

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£499.00 £474.05 £484.03 £494.01 £503.99 £513.97 £523.95 11 August 2026 14 August 2026 18 August 2026 21 August 2026 25 August 2026
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Price distribution over 15 days • 1 price levels

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Price range: £499 - £499

Price levels: 1 different prices over 15 days

Description

Build a customer-centric culture with the Customer Service in Your Organisation toolkit from Cipd - Kogan Page. While many businesses struggle to retain loyal clients, this guide provides a practical roadmap to develop and sustain a service excellence strategy. This resource uses real-world case studies and best practice examples to offer actionable guidance for business leaders. You will learn how to listen to the voice of the customer and implement effective methods to measure service success. The toolkit includes practical tools such as checklists and exercises designed to help you engage managers and leaders in driving service improvements across your entire organization.

Key Features

This Cipd - Kogan Page toolkit provides a practical guide to developing and sustaining a service excellence strategy within your business.

Learn how to listen to the voice of the customer and implement methods to measure service success effectively.

The book includes practical tools such as checklists and exercises to help apply service management concepts.

Access best practice examples and case studies to help drive customer-centricity throughout your organization.

Gain guidance on how to engage leaders and managers to help drive service improvements.

Product Specifications

Format
loose_leaf
Domain
Amazon UK
Release Date
11 November 2008
Listed Since
18 October 2010

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