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£185.32
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£185 today · cheaper than every other day in the last 3 months
Beyond the Call Center: A Comprehensive Reference for the Future of Student Support in Higher Education (The Connected Campus)
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Last 89 days · 89 data points
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Price Distribution
Price distribution over 89 days • 1 price levels
Price Analysis
Most common price: £185 (89 days, 100.0%)
Price range: £185 - £185
Price levels: 1 different prices over 89 days
Description
Beyond the Call Center - A Comprehensive Reference for the Future of Student Support in Higher Education, on how AI, Chatbots, and Omnichannel Communication Are Transforming Student Success. In the face of rising expectations and constrained resources, higher education institutions must fundamentally transform how they engage and support students. "Beyond the Call Center" offers a clear-eyed exploration of how cutting-edge technologies—including AI-driven chatbots, predictive analytics, advanced CRM systems, and integrated omnichannel communication platforms—are reshaping the landscape of student support, retention, and institutional efficiency. Drawing on comprehensive research, real-world case studies, and expert insights, this book illustrates how universities around the world have harnessed these innovations to boost enrollment, enhance retention, close equity gaps, and deliver personalized, 24/7 support at scale. Leaders will learn how Georgia State University dramatically increased graduation rates and eliminated achievement gaps through AI-powered interventions, how institutions across Europe are navigating AI ethics and stringent data-privacy frameworks, and how community colleges have leveraged intelligent communications to transform student experiences affordably and effectively. But the road to transformation isn’t without challenges. This book provides thoughtful guidance on avoiding pitfalls related to privacy, security, and ethical considerations, helping institutions implement technology in ways that augment human support rather than replace it. Campus leaders, policymakers, and decision-makers will find clear, actionable strategies to strategically integrate these tools, manage change, and foster a campus culture that balances innovation with responsibility. Looking toward the future, "Beyond the Call Center" equips higher education leaders with the knowledge to navigate the next decade of rapid technological advancement. The insights shared here will help institutions remain agile, equitable, and resilient—ensuring that every student can succeed in an increasingly digital world. Key Highlights: Real-world success stories and strategic insights from leading institutions Practical recommendations on technology adoption and governance A clear vision for using AI and advanced communication to drive equitable student success "Beyond the Call Center" is your essential guide to leveraging technology to transform student support and institutional effectiveness in the modern age. Beyond the Call Center explores how AI, chatbots, and omnichannel communication are transforming student support in higher education. Drawing on global case studies and practical insights, the book guides university leaders through adopting these technologies strategically to improve student success, retention, and institutional efficiency—while navigating ethical considerations and preserving the human touch.
Product Specifications
- Format
- paperback
- ASIN
- B0FHHSWVBX
- Domain
- Amazon UK
- Release Date
- 13 July 2025
- Listed Since
- 14 July 2025
Barcode
No barcode data available
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