Cognella Academic Publishing Customer Oriented Safety: Implementation, Management, and Culture

Customer Oriented Safety: Implementation, Management, and Culture addresses the imperative field of safety management, focusing on the practical aspects of safety implementation, management strategies, and cultivating a culture of safety within organizations. The text presents safety through historical perspectives, charting its evolution and relevance in various arenas such as public health, occupational settings, and product safety. The book emphasizes the critical role of leadership in safety management, providing insights into effective leadership strategies that go beyond mere compliance and towards genuine commitment to safety as a corporate value. It explores the dynamics of safety leadership, stressing influence and relationship-building as key tools for safety professionals. The second edition convenes information from the first editions of Zero to Culture: A Step by Step Guide to Implementing an Employee-Oriented Safety Management System and Principles of Occupational Safety Management into a single volume. It features eight new chapters and covers fresh topics including historical perspectives on safety management, incident investigations, and leading behavioral change. Customer Oriented Safety offers a comprehensive exploration of concepts pertinent to courses in safety management, occupational health, risk assessment, and human factors in safety. The book focuses on application, making it a valuable resource for students in programs geared towards careers in safety management and related fields.