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ÉDITIONS UNIVERSITAIRES EUROPÉENNES Quel est l’impact de l’interaction entre Humain et Machine d'IA ?: Cas des Assistants Virtuels

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Description

Parmi les technologies de l’Intelligence Artificielle (IA), le Traitement du Langage Naturel (TLN) est à l’origine des assistants virtuels ou chatbots, ces solutions qui rendent possibles des échanges conversationnels avec les systèmes informatiques. Bien que de nombreuses études s’intéressent au phénomène disruptif de l’Intelligence Artificielle, surtout sous l’angle de l’interaction entre l’Humain et la Machine d’IA, peu de recherches l’approchent par le prisme de l’impact sur les attitudes et comportements individuels. Cette étude vise donc, par une démarche inductive, à évaluer l’usage actuel des assistants virtuels et les mécanismes de ces mutations structurelles sur la dynamique relationnelle en entreprise. A la prépondérance des études cognitives sur la relation client, cette recherche propose de corréler les paradigmes de l’interaction Humain/Machine IA aux mutations éventuelles des relations interpersonnelles au travail, cruciales évidemment car elles peuvent être source de bien-être et de performance, ou à l’opposé de risques psycho-sociaux majeurs.

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
01 July 2020
Listed Since
26 July 2020

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