£53.03

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Service Quality of Nigeria's Health Insurance Scheme

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£54.42 £52.89 £53.22 £53.56 £53.89 £54.23 £54.56 05 September 2026 09 September 2026 13 September 2026 17 September 2026 22 September 2026
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Price distribution over 18 days • 2 price levels

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Most common price: £54 (13 days, 72.2%)

Price range: £53 - £54

Price levels: 2 different prices over 18 days

Description

The paradigms of service quality have featured in many services marketing studies and to date, researchers have confined their research on understanding consumer’s perception of service quality to consumers’ perspective, without the opinion of the service providers. This book focuses on the consumers’ expectation and perception of the service quality of the National Health Insurance Scheme’s healthcare Providers (HCPs). The objectives were to identify the service gaps between consumers’ expectation and perception using the modified SERVQUAL model based on 22 statements of five dimensions and to evaluate HCPs perceptions of consumers’ expectation of healthcare service delivery.

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
24 October 2018
Listed Since
18 April 2019

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