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Examicus Verlag Successful Business Relationships in Management Consulting: Driven by Soft Skills?

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Description

Master's Thesis from the year 2010 in the subject Business economics - Business Management, Corporate Governance, grade: 1.3, Henley Business School University of Reading, language: English, abstract: Die Arbeit untersucht den Effekt von Soft Skills (Aktives Zuhören, Emotionale Intelligenz "EI", Ethik und Integrität)und Fachwissen eines Beraters auf die Kundenbeziehung in den Dimensionen (Vertrauen, Loyalität, Zufriedenheit, Kundenbindung). Im Rahmen einer Feldstudie wurden 181 Führungskräfte mit Einfluß auf die Beraterauswahl aus dem Bereich der Maschinenbau- und Automotive-Industrie mittels eines webbasierten Fragebogens befragt.

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
16 April 2012
Listed Since
18 April 2012

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