Customer Evaluations of Service Failure and Recovery Encounters - Image 1

£60.75

Examicus Verlag Customer Evaluations of Service Failure and Recovery Encounters

Name: Customer Evaluations of Service Failure and Recovery Encounters
Brand: Examicus Verlag
Price: 60.75 GBP
Availability: InStock

Call Centre Management

About as cheap as it gets. The only time it was cheaper was 1 month ago.

£61 today · all-time low £60 (Aug 2026) · usually £62

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey

↓ Forecast
where the price is heading next

↓ Statistics
all-time high & low, recent range

↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 89 days · 89 data points

Historical

Generating forecast…

Price Distribution

Price distribution over 89 days • 4 price levels

Days at Price

Current Price

Price Analysis

Most common price: £74 (44 days, 49.4%)

Price range: £60 - £77

Price levels: 4 different prices over 89 days

Description

Doctoral Thesis / Dissertation from the year 2002 in the subject Business economics - Offline Marketing and Online Marketing, grade: 1.3, University of Nottingham, language: English, abstract: Although there is a substantial literature on customer (dis)satisfaction and complaining behaviour, relatively little progress has been made in developing a theoretical understanding of how consumer evaluate a companys response to service failure and ... Die Arbeit erhielt den ITB Wissenschaftspreis 2004

Product Specifications

Brand: Examicus Verlag
Format: paperback
ASIN: 3867467439
Category: Books > Subjects > Business, Finance & Law > Management > Call Centre Management
Domain: Amazon UK
Release Date: 08 March 2012
Listed Since: 10 March 2012

Barcode

No barcode data available

Examicus Verlag Customer Evaluations of Service Failure and Recovery Encounters

About as cheap as it gets. The only time it was cheaper was 1 month ago.

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

Evaluierung des Content Management Systems eZ Publish

Bewertung von Sicherheitsanforderungen

Evaluating the Interactivity of Ubiquitous Services

Suchmaschinen-Marketing als Teil des Online-Marketings

New Service Development Process in the collaborative networks context

Emerging Technologies and the Indian IT Sector

Critical success factors it-start-up companies

Evaluating Performance of Collaborative Research Networks

Goodwill Impairment Testing In Australia

Spécification Formelle des Services Web à Interface Flexible

Consensus about Program Quality

Software Mediated Communication and Student Outcomes

Testing and Verifying Web Services

Dynamic Contact Centers with Impatient Customers and Retrials

Social TV. Aktuelle Schriften zum Online-Management

Improvisation, Computers and Interaction

Onlinetools zur Kooperation bei Filmproduktionen

Crowdsourcing practise in Start-Up development

Spatial Learning in Virtual Environments

IT-Steuerung im Dienstleistungsbereich

Teacher Evaluation: Faculty Perception of the Georgia Teacher Evaluation Program

Frontiers in Science and Technology in India: An Overview

Diffusion von Meinungen in sozialen Netzwerken des Web 2.0

Fenomeny, kategorii i perspektivy rossijskoj obrazovatel'noj sistemy