Public Service Improvement Initiatives in Developing Countries: The experience of the Citizens’ Charter in Naga City, Philippines - Image 1

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LAP Lambert Academic Publishing Public Service Improvement Initiatives in Developing Countries: The experience of the Citizens’ Charter in Naga City, Philippines

Name: Public Service Improvement Initiatives in Developing Countries: The experience of the Citizens' Charter in Naga City, Philippines
Brand: LAP Lambert Academic Publishing
Price: 42.0 GBP
Availability: InStock

Political Science

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Description

In recent years Citizens’ Charters have gained increased popularity in the so called developing and transitional countries. Citizens’ Charters are documents that spell out the entitlements of citizens when they transact with government organizations. They outline the steps of availing the services the organization offers including the standards by which the services would be delivered. This book aims to explore the factors associated in formulating, implementing and institutionalizing Citizens’ Charters and determine the extent of their influence on transparency, accountability and quality of public services. A case study was undertaken in the City of Naga in the Philippines using office survey and client’s survey, with respondents coming from the Local Civil Registry and the Business Permit and Licensing Division as well as key informant interview and focus group discussion with selected key implementers and stakeholders.

Product Specifications

Brand: LAP Lambert Academic Publishing
Format: paperback
ASIN: 3846551759
Category: Books > Subjects > Politics, Philosophy & Social Sciences > Government & Politics > Political Science & Ideology > Political Science
Domain: Amazon UK
Release Date: 15 November 2011
Listed Since: 22 November 2011

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LAP Lambert Academic Publishing Public Service Improvement Initiatives in Developing Countries: The experience of the Citizens’ Charter in Naga City, Philippines

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LAP Lambert Academic Publishing Public Service Improvement Initiatives in Developing Countries: The experience of the Citizens’ Charter in Naga City, Philippines

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