£32.34

Springer The Influence of Culture and Personality on Customer Satisfaction: An Empirical Analysis across Countries (International Management Studies)

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Last 639 days • 639 data points (No recent data available)

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£41.42 £25.64 £29.08 £32.52 £35.97 £39.41 £42.86 12 June 2024 18 November 2024 27 April 2025 03 October 2025 12 March 2026

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83 days 98 days · current 128 days 203 days 127 days 0 51 102 152 203 £27-30 £30-33 £33-36 £36-39 £39-41 Days at Price

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Price range: £27 - £41

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Description
Franziska Krüger presents two quantitative cross-cultural studies that examine the generalizability of the Zone of Tolerance and the Confirmation/Disconfirmation-Paradigm across countries. She investigates the potential influence of Hofstede's cultural dimensions and the Big Five personality traits on the models' variables. As a result, the studies confirm that both models can be used to explain customer satisfaction and its determinants across national borders and cultures.

Product Specifications
Brand
Springer
Format
paperback
ASIN
365812556X
Category
Books > Subjects > Business, Finance & Law > Accounting > International
Domain
Amazon UK
Release Date
29 March 2016
Listed Since
05 December 2015

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