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Springer Maßnahmen zur Steigerung der Kundenzufriedenheit: Managementansätze zur Prozessoptimierung (BestMasters)

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Last 74 days · 74 data points (no recent data)

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Price levels: 2 different prices over 74 days

Description

Patricia Buchberger geht in diesem Buch der Frage nach, welche Managementansätze zur Verfügung stehen, um die Kundenzufriedenheit durch Prozessoptimierung zu erhöhen. Sie untersucht die Schwierigkeiten und Störfaktoren, die dies negativ beeinflussen und hinterfragt kritisch aus theoretischer und praktischer Sicht die Konzepte hinsichtlich ihrer Kundenorientiertheit. Die abschließenden Handlungsempfehlungen liefern eine Hilfestellung im Umgang mit der Diskrepanz zwischen prognostizierter und tatsächlicher Wirkung der Prozessoptimierung auf die Kundenzufriedenheit.

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
12 January 2016
Listed Since
12 December 2015

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