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VDM Verlag Justice, défaillance et réparation dans les relations de services B2B

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Last 55 days · 55 data points (no recent data)

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£80.00 £76.00 £77.60 £79.20 £80.80 £82.40 £84.00 26 July 2026 08 August 2026 22 August 2026 04 September 2026 18 September 2026
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Price Distribution

Price distribution over 55 days • 1 price levels

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55 days 0 14 28 41 55 £80 Days at Price

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Most common price: £80 (55 days, 100.0%)

Price range: £80 - £80

Price levels: 1 different prices over 55 days

Description

Cette recherche repose sur une démarche de nature hypothético-déductive. À partir d’une revue de la littérature en marketing interorganisationnel, nous avons développé et justifié une analyse de la défaillance de service dans la perspective de Stuart Macaulay et d’Ian R. Macneil. Sous cet angle, la défaillance de service est une violation au contrat relationnel : l’un des partenaires a fait défaut et n’a pas respecté les droits de l’autre acquis dans la relation d’échange. Pour comprendre les conséquences de la défaillance sur le client, nous avons intégré la norme de justice dans un processus d’évaluation à trois phases : la gravité perçue, les sentiments d’injustice générés par la défaillance et la justice perçue de la réparation. Nous avons aussi exploré l’effet modérateur sur chacune des trois phases des attributs de la défaillance et de certaines caractéristiques de la relation client-prestataire.

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
22 November 2016
Listed Since
15 December 2016

Barcode

No barcode data available

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