£52.00

VDM Verlag Qualitätsmanagement im öffentlichen Personenverkehr (ÖPV): Qualitätsmanagement im WIESEL-Schnellbussystem in Niederösterreich

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£52.00 £49.40 £50.44 £51.48 £52.52 £53.56 £54.60 07 June 2026 25 June 2026 13 July 2026 31 July 2026 19 August 2026

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Description

EU-rechtliche Anforderungen und die Finanzknappheit öffentlicher Haushalte führen zu einer fortschreitenden Liberalisierung des öffentlichen Personenverkehrs. In dieser Arbeit soll ein Überblick über die derzeit gültigen Qualitätsstandards und die Bedeutung von Qualitätsmanagement mit Schwerpunkt auf den ÖPV in Österreich geben werden. Das WIESEL-Schnellbussystem in Niederösterreich stellt ein Paradebeispiel für die von der EU geforderte Trennung von Besteller- (NÖVOG) und Erstellerfunktion (verschiedene Verkehrsunternehmen) dar. Die 3. Generation der WIESELBUS-Verkehrsdiensteverträge ab 01.01.2010 wurde nach der europaweit gültigen Norm EN 13816 für den Nachweis der Qualitätsfähigkeit von Verkehrsunternehmen im öffentlichen Personenverkehr gestaltet und enthält die Forderung nach regelmäßi- gen Leistungs- und Qualitätskontrollen sowie Kundenzufriedenheitsmessungen. Die derzeitigen Qualitätsstandards im WIESEL-Schnellbussystem stellen sozusagen eine Übererfüllung der von der EU geforderten Fahrgastrechte dar. Die stetig steigenden Fahrgastzahlen bestätigen jedoch den eingeschlagenen Kurs.

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
14 April 2011
Listed Since
22 April 2011

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