Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges (Progress in IS) - Image 1

£119.81

Springer Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges (Progress in IS)

Name: Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges (Progress in IS)
Brand: Springer
Price: 119.81 GBP
Availability: InStock

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Description

This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.

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Product Specifications

Brand: Springer
Colour: Sd-gt30
Size: 4' X 6'
Format: hardcover
ASIN: 3030926435
Category: Books > Subjects > Business, Finance & Law > Management > Information Management
Domain: Amazon UK
Release Date: 15 March 2022
Listed Since: 27 August 2020

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Springer Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges (Progress in IS)

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