£180.98

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CREATESPACE Improving the Effectiveness of Staff Training in a Hotel

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Description
Operating in an ever-changing and highly competitive environment, it is a must for the organizations in the hospitality industry to constantly provide adequate training for their staff. Training plays a key role in ensuring that the staff is equipped with skills and knowledge required to deliver good customer services. For that reason, this paper is designed in an attempt to help the Case Company, a five-star hotel located in Vietnam, enhance the effectiveness of its training activities on the staff performance. As the conclusion of the research, the company is suggested to adopt the learning diary and the social network into training. These new learning experiences are believed to increase the staff motivation for learning, which is one of the main issues that the training professionals at the company find difficult to deal with.

Product Specifications
Brand
CREATESPACE
Format
paperback
ASIN
1986311686
Category
Books > Subjects > Travel & Holiday > Food, Lodging & Transportation > Accommodations > Hotels & Inns
Domain
Amazon UK
Release Date
08 March 2018
Listed Since
08 March 2018

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