Emotional Labor in the 21st Century: Diverse Perspectives on Emotion Regulation at Work (Organization and Management Series) - Image 1

£136.80

Routledge Emotional Labor in the 21st Century: Diverse Perspectives on Emotion Regulation at Work (Organization and Management Series)

Name: Emotional Labor in the 21st Century: Diverse Perspectives on Emotion Regulation at Work (Organization and Management Series)
Brand: Routledge
Price: 136.8 GBP
Availability: InStock

4 black & white tables, 5 black & white

Occupational & Industrial Psychology

It has never been this cheap. We have no record of a lower price.

£137 today · cheaper than every other day in the last 3 months

NEW HERE?

Amazon shows you one price. We show you all of them.

Tosheroon watches Amazon prices so you don't have to. Every product on Amazon has a price history — we make it visible. Set the price you'd actually pay, and we'll email you the second it gets there. No app, no account, one email.

WHAT'S ON THIS PAGE

↓ Price chart
when this has been cheap or pricey

↓ Forecast
where the price is heading next

↓ Statistics
all-time high & low, recent range

↑ Price alert
name your number, we'll email you

Price History & Forecast

Grey patches = out of stock. Cheaper = lower on the chart. Hover for exact prices.

Last 54 days · 54 data points (no recent data)

Historical

Generating forecast…

Price Distribution

Price distribution over 54 days • 2 price levels

Days at Price

Current Price

Price Analysis

Most common price: £137 (51 days, 94.4%)

Price range: £137 - £147

Price levels: 2 different prices over 54 days

Description

This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person’s ability to meet these requirements. Since Hochschild’s initial work, psychologists, sociologists, and management scholars have developed distinct theoretical approaches aimed at expanding and elaborating upon Hochschild’s core ideas. Broadly speaking, emotional labor is the study of how emotion regulation of oneself and others influences social dynamics at work, which has implications for performance and well being in a wide range of occupations and organizational contexts. This book offers researchers and practitioners a review of emotional labor theory and research that integrates the various perspectives into a coherent framework, and proposes an agenda for future research on this increasingly relevant and important topic. The book is divided into 5 main sections, with the first section introducing and defining emotional labor as well as creating a framework for the rest of the book to follow. The second section consists of chapters describing emotional labor theory at different levels of analysis, including the event, person, dyad, and group. The third section illustrates the diversity of emotional labor in distinct occupational contexts: customer service (e.g. restaurant, retail), call centers, and caring work. The fourth section considers broader contextual influences – organizational-, societal-, and cultural-level factors – that modify how and when emotional labor is done. The final section presents a series of ‘reflective essays’ from eminent scholars in the area of emotion and emotion regulation, where they reflect upon the past, present and future of emotion regulation at work.

Product Specifications

Brand: Routledge
Model: 4 black & white tables, 5 black & white
Format: hardcover
ASIN: 1848729499
Category: Books > Subjects > Health, Family & Lifestyle > Psychology & Psychiatry > Applied Psychology > Occupational & Industrial Psychology
Domain: Amazon UK
Release Date: 28 September 2012
Listed Since: 10 November 2010

Barcode

No barcode data available

Routledge Emotional Labor in the 21st Century: Diverse Perspectives on Emotion Regulation at Work (Organization and Management Series)

It has never been this cheap. We have no record of a lower price.

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

Emotional Labor in the 21st Century: Diverse Perspectives on Emotion Regulation at Work (Organization and Management Series)

Individual and Organizational Perspectives on Emotion Management and Display: 2 (Research on Emotion in Organizations, 2)

HANDBOOK OF PSYCHOLOGY OF EMOTIONS VOL2: Recent Theoretical Perspectives & Novel Empirical Findings -- Volume 2 (Psychology of Emotions, Motivation and Actions)

Functionality, Intentionality and Morality: 3 (Research on Emotion in Organizations, 3)

Managing Emotions in the Workplace

Experiencing and Managing Emotions in the Workplace: 8 (Research on Emotion in Organizations, 8)

Managing Emotions in the Workplace

EMOTIONS INDUSTRY (Psychology of Emotions, Motivations and Actions)

Emancipation Through Emotion Regulation at Work

Emotions in the Workplace: Understanding the Structure and Role of Emotions in Organizational Behavior: 7 (J-B SIOP Frontiers Series)

Emotion and School: Understanding How the Hidden Curriculum Influences Relationships, Leadership, Teaching, and Learning: 18 (Advances in Research on Teaching, 18)

Emotions at Work: Theory, Research and Applications for Management

Emotions: A Social Science Reader (Routledge Student Readers)

Emotion Management in the Workplace: 26 (Management, Work and Organisations)

The Effect of Emotional Labor on Work Outcomes: Organizational Behavior Employee Outcomes Emotion Regulation

Emotions: A Social Science Reader (Routledge Student Readers)

Psychology of Emotion

Emotions in Organizational Behavior

Applying Emotional Intelligence: A Practitioner's Guide

Emotions and the Organizational Fabric: 10 (Research on Emotion in Organizations, 10)

What Have We Learned?: Ten Years on: 7 (Research on Emotion in Organizations, 7)

Routledge Applying Emotional Intelligence: A Practitioner's Guide

Psychologie de la motivation et des émotions

The Function of Emotions: When and Why Emotions Help Us