Bloomsbury Professional How to Master Workplace and Employment Mediation

Mediation in the workplace is growing in popularity as a dispute resolution option for UK organisations. The management of conflict at work is not easy and this is partly due to there being few practical tools to help. The formal processes designed to deal with workplace disputes including grievance procedures and employment tribunals are as much a part of the problem as they are the solution. The UK has a history of relying on an ever-increasing array of statutory rights to protect employees from mistreatment, however, statutory machinery can be a major distraction to identifying and dealing with underlying employee and industrial relations issues. The compelling business case for productive workplace relationships is helping organisations to realise that there is a real need to focus on behaviours that will lead to solutions rather than financial compensation.