CRC Press Employees and Employers in Service Organizations: Emerging Challenges and Opportunities (21st Century Business Management)

With the increasing globalization and fast-paced technological advances in business today, service organizations must to respond to the changing business dynamic between employers and employees. The service industry has metamorphosed into a revolution not only in United States but in developed and developing countries also. Highly industrialized countries have become ‘service economies’, at least when measured in terms of share of the workforce employed in service industries. This new book, Employees and Employers in Service Organizations: Emerging Challenges and Opportunities, the first volume in the 21st Century Business Management book series, provides an in-depth exploration of recent concepts and trends in business management in the service industries. It looks at the changing expectations and loyalties of young workers and others and the challenges and opportunities presented for service employers. The book considers theory and research findings, providing a plethora of practical implications and applications for these new workplace behavior dynamics. Exploring the different perspectives and concepts from the book’s researchers and authors, Employees and Employers in Service Organizations: Emerging Challenges and Opportunitiescover themes such as• work-life balance• spirituality in the workplace• emerging positive psychology concepts, such as psychological capital, knowledge management, and mindfulness• expectations, motivation, and behavior of different generations, such as Generation YThis informative volume will be valuable for faculty teaching courses in management and self-improvement for leaders and executives as well as for those in service industries. Review -Could not have come at a better time. Currently organizations globally are dealing with a dynamic businesses as well as a cultural environment that is redefining how organizations will structure and conduct themselves. The book focuses on all the quintessential aspects, like role of leadership, trust, self-efficacy, and work-life balance in an effective manner. A fantastic read for anyone trying to understand and innovate toward building a performance-oriented organization that draws the best from human resource and the IT enablers that are available to be deployed. Unlike other texts on the subject area, the book brings a balance of theory and practice. Part 2 offers a critical analysis and presents research that connects practice with theory in a seamless manner. Chapters on work-life balance offer a critical view of this rather ignored aspect. The discussion on managing performance of virtual workers is an aspect that is going to become increasingly important to respond to. The book is a must read for a wide audience of readers.--- Professor Sandeep Munjal, Director, Vedatya Institute, Gurgaon, India"Could not have come at a better time. Currently organizations globally are dealing with a dynamic businesses as well as a cultural environment that is redefining how organizations will structure and conduct themselves. The book focuses on all the quintessential aspects, like role of leadership, trust, self-efficacy, and work-life balance in an effective manner. A fantastic read for anyone trying to understand and innovate toward building a performance-oriented organization that draws the best from human resource and the IT enablers that are available to be deployed. Unlike other texts on the subject area, the book brings a balance of theory and practice. Part 2 offers a critical analysis and presents research that connects practice with theory in a seamless manner. Chapters on work-life balance offer a critical view of this rather ignored aspect. The discussion on managing performance of virtual workers is an aspect that is going to become increasingly important to respond to. The book is a must read for a wide audience of readers."-- Professor Sandeep Munjal, Director, Vedatya Institute, Gurgaon, India About the Autho