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Price Distribution

Price distribution over 56 days • 1 price levels

Days at Price

Price Analysis

Most common price: £73 (56 days, 100.0%)

Price range: £73 - £73

Price levels: 1 different prices over 56 days

Description

Most value creation in services takes place in service encounters - at the interfaces between customers, employees, and service organizations. However, managers are often unable to effectively optimize them, because their tools either fail to fully comprehend these interfaces, lying therefore on the fringes of the value creation process, or predate digital technologies. Optimizing Service Encounters reviews the recent development of three levers for optimizing service encounters, which lie at the core of the service value creation process and are relevant in a digital world. These include leveraging co-production to innovate in service design, delighting customers through experience design, and fostering employee engagement by putting people first. Given today's abundant datasets and short feedback loops enabling scientific experimentation, the time is ripe for effectively optimizing service encounters.

Product Specifications

Format: paperback
ASIN: 1638286000
Category: Books > Subjects > Business, Finance & Law > Management > Management Science
Domain: Amazon UK
Release Date: 12 August 2025
Listed Since: 14 August 2025

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Gone for 35 days. Could come back at any time — we're watching for you.

Optimizing Service Encounters: A Co-productive, Experiential, and People-centric Approach (Foundations and Trends® in Engineering)

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Optimizing Service Encounters: A Co-productive, Experiential, and People-centric Approach (Foundations and Trends® in Engineering)

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

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