Customer Service: Utility Style - Image 1

£69.28

Pennwell Books Customer Service: Utility Style

Name: Customer Service: Utility Style
Brand: Pennwell Books
Price: 69.28 GBP
Availability: InStock

Customer Services

This is the most expensive it has ever been. Walk away.

£69 today · previous high £69 · all-time low £69

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Price distribution over 69 days • 1 price levels

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Most common price: £69 (69 days, 100.0%)

Price range: £69 - £69

Price levels: 1 different prices over 69 days

Description

Successful utility customer service leaders are providing great service while reducing costs. This primer for customer service leaders at all levels outlines successful techniques for creating a customer focused culture, taking costs out of the business and maximizing technology, processes and efficiency. Readers of this book will find easy to implement, proven best practices combined with thoughtful discussions on current strategies and innovations. Additionally insights and case studies from successful utility leaders will amplify the challenges of successfully implementing these best practices. Readers of this book will learn how to: • Build an aligned motivated team • Offer new services and products to meet your customers' needs • Reduce unbilled losses in your meter to cash cycle • Create effective channel management • Define, measure and map your key customer service processes • Utilize workforce management tools

Product Specifications

Brand: Pennwell Books
Format: hardcover
ASIN: 1593700539
Category: Books > Subjects > Business, Finance & Law > Sales & Marketing > Customer Services
Domain: Amazon UK
Release Date: 25 October 2005
Listed Since: 30 December 2006

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Pennwell Books Customer Service: Utility Style

This is the most expensive it has ever been. Walk away.

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