Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model - Image 1

£38.94

Sage Publications Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model

Name: Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model
Brand: Sage Publications
Price: 38.94 GBP
Availability: InStock

Government & Politics

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Description

Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

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Product Specifications

Brand: Sage Publications
Format: paperback
ASIN: 1506303374
Category: Books > Subjects > Politics, Philosophy & Social Sciences > Government & Politics
Domain: Amazon UK
Release Date: 05 November 2015
Listed Since: 05 June 2015

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Sage Publications Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model

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