£38.88

Sage Publishing Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model

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Description

Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

Key Features

New Store Stock

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
05 November 2015
Listed Since
05 June 2015

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