CREATESPACE The KPI Compendium: 20,000 Key Performance Indicators used in practice

By assembling the largest collection of KPIs in a single book, The KPI Institute provides a powerful practice based learning tool. The KPI Compendium lists over 20,000 Key Performance Indicators (KPIs) examples listed by the smartKPIs.com team of researchers on the website with the same name. Main features: Each example has an identification number assigned to it, that can be used to look up additional KPI documentation on the website. All examples are grouped in a taxonomy structured around 3 contexts: global, organizational and personal. Contexts are grouped in further categories such as functional areas and industries Functional areas covered: Accounting Accounts Payable | Accounts Receivable Corporate Services Administration | Office Support | Corporate Travel | Facilities | Property Management | Legal Services CSR / Sustainability / Environmental Care Corporate Social Responsibility | Environmental Care Finance Asset | Portfolio management | Financial stability | Forecasts & Valuation | Liquidity | Profitability Governance, Compliance and Risk Compliance and Audit Management | Governance | Risk Management Human Resources Information Technology Application Development | Data Center | Enterprise Architecture | IT - General | IT - Security | Network Management | Service Management Knowledge and Innovation Innovation | Knowledge Management | R & D Management Marketing & Communications Advertising | Marketing | Public Relations Online Presence - eCommerce eCommerce | Email Marketing | Online Advertising | Online Publishing - Weblogs | Search Engine Optimization (SEO) | Web Analytics Portfolio and Project Management Benefits Realization Management | Portfolio Management | Project Management Production & Quality Management Maintenance | Production | Quality Management Sales and Customer Service Customer Service | Sales Supply Chain, Procurement, Distribution Contract Management | Inventory Management | Logistics / Distribution | Procurement / Purchasing | Supply Chain Management Industries covered: Agriculture Arts and Culture Construction & Capital Works Education & Training Financial Institutions Government - Local Government - State/Federal Healthcare Emergency Response/Ambulance Services | Healthcare Support Services | Hospitals | Medical Laboratory | Medical Practice | Preventive Healthcare | Veterinary Medicine Hospitality & Tourism Food and Beverage Service | Hotel/Accommodation | Tour Operator | Travel Agency Infrastructure Operations Airports | Ports | Railways | Roads Manufacturing Media Non-profit / Non-governmental Postal and Courier Services Professional Services Accounting Services | Business Consulting | Engineering | Legal Practice | Recruitment/Employment Activities | Publishing Real Estate/Property Property Management | Real Estate Development | Real Estate Transactions Resources Coal and Minerals Mining | Oil and Gas | Sustainability/Green Energy Retail Sport Management Coaching/Training | Sport Club Management | Sport Event Organization Telecommunications/Call Center Call Center | Telecommunications Transportation Airlines | Land Transport (Road & Rail) | Local Public Transport | Marine Transport/Shipping Utilities Electricity | Natural Gas | Water and Sewage