NYU Press Corrections at Work: A Call for Institutional Accountability

In an era of mass incarceration, corrections face significant challenges, such as inmate mistreatment, poor confinement conditions, and unpreparedness for reentry. Solutions often focus on individual correctional officers—removing "rotten apples." However, this approach overlooks the systemic issues within correctional institutions. In Corrections at Work, TaLisa J. Carter argues that while officers play a crucial role in maintaining order, institutions themselves must be held accountable for the behavior of their employees. Reframing the conversation around mass incarceration, Corrections at Work shifts focus from the individual failures of officers to the relationship between employee and organization, and places responsibility on the institutions accountable for the mistreatment of inmates. Carter lays bare the inner workings of correctional facilities and reveals the role of race and identity in shaping institutional responses to employee behavior. Drawing on both her personal experience as a former corrections officer and original research in a Mid-Atlantic correctional system, Carter proposes a new model to examine systems of praise and punishment of individual officers by institutions. Corrections at Work stresses the responsibility of criminal justice institutions in shaping employee behavior and makes clear connections between correctional facilities, officers, and inmate outcomes with significant insights for future practice, policy, and research. Ultimately, by shifting the focus from individual misconduct to institutional accountability, this book offers a unique perspective on reforms needed to address challenges in corrections.