£40.86

Lulu The Art of Support

Name: The Art of Support
Brand: Lulu
Price: 40.86 GBP
Availability: InStock

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£41 today · previous high £41 · all-time low £40

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Description

Are you a customer success or support executive curious about adapting industry best practices to your organization? Are you a newly-promoted customer success or support manager with plenty of ideas, but not much management experience? Or are you an executive with no hands-on experience with customer success, but wanting to learn more about how to decrease churn and improve revenue expansion from existing customers? The Art of Support is a practical guide for managers and executives that answers your questions. In it, you will find: - Best practices for customer success and support, from designing customer lifecycle journeys, to managing day-to-day activities, to measuring results. - Nuanced recommendations to build or improve your organization. - Dozens of practical tools you can use right away such as customer scorecards, sample support portfolios, hiring checklists, decision trees for selecting support models, job ladders, and budget templates.

Product Specifications

Brand: Lulu
Format: paperback
ASIN: 1329873319
Category: Books > Subjects > Business, Finance & Law > Economics
Domain: Amazon UK
Release Date: 02 February 2016
Listed Since: 18 February 2016

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Lulu The Art of Support

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