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Routledge Customer Service Games for Training (Routledge Revivals)

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Description

This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.Enthusiasm for the approach peaked during the Johnson administration, when it was applied to everything from military command and control systems to poverty in American cities. Although its failure in the social sphere, coupled with increasing skepticism about the role of technology and "experts" in American society, led to a retrenchment, systems methods are still part of modern managerial practice.

Product Specifications

Format
hardcover
Domain
Amazon UK
Release Date
26 September 2017
Listed Since
22 April 2017

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