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£124.79

Sage Publications Managing Hospitality Organizations: Achieving Excellence in the Guest Experience

Name: Managing Hospitality Organizations: Achieving Excellence in the Guest Experience
Brand: Sage Publications
Price: 124.79 GBP
Availability: InStock

Food & Travel Writing

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Description

Managing Hospitality Organizations: Achieving Excellence in the Guest Experience, Third Edition takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Authors Robert C. Ford and Michael Sturman emphasize the critical importance of focusing on the guest and creating an unforgettable customer experience. Whether your students will be managing a neighborhood café, a convention center, or a high-end resort hotel, they will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. Included with this title: LMS Cartridge: Import this title’s instructor resources into your school’s learning management system (LMS) and save time. Don’t use an LMS? You can still access all of the same online resources for this title via the password-protected Instructor Resource Site.

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Product Specifications

Brand: Sage Publications
Format: paperback
ASIN: 1071876279
Category: Books > Subjects > Food & Drink > Food & Travel Writing
Domain: Amazon UK
Release Date: 29 March 2024
Listed Since: 19 July 2023

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Sage Publications Managing Hospitality Organizations: Achieving Excellence in the Guest Experience

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