CRC Press Quality Management in Construction Projects (Systems Innovation Book Series)

Quality has always been a concern for humankind, but globalization and competitive markets have made it a crucial factor for a company's survival and success. Customer demands for better products and services at lower costs have pressured organizations to improve quality, competitiveness, and affordability in construction projects. Quality Management in Construction Projects, Third Edition includes updates on Total Quality Management (TQM) applications, risk management principles under ISO 31000 (2018), expanded Six Sigma applications, and a quality management system manual for design-build project delivery systems. It also covers ISO 45000 and ISO 19011:2018 quality auditing standards. New to this edition is the development of construction project phases using a systems engineering approach, organized according to work breakdown structure (WBS) principles. Figures and tables have been updated throughout for more comprehensive understanding. This edition remains unique in providing valuable quality-related information about construction projects from inception through the issuance of a substantial completion certificate. This process is illustrated in detail, making the book an ideal reference guide for construction practitioners implementing various activities throughout the entire construction project life cycle. It serves design professionals, contractors, and project owners/clients in day-to-day applications and is useful for trainers and professionals preparing for certification examinations.