The Abusive Customer: Breaking the Silence Around Customers’ Aggressive Behavior

The Social Psychology of Aggression

Breaking Apart Intimate Partner Violence and Abuse

Customer Relationship Management in the Digital Age

Researching Domestic Abuse and Sexual Violence: Critical Perspectives for Student-Practitioner Researchers

Routledge

The Routledge International Handbook of Gender-Based Violence Research

Loyalty Management: Driving Engagement with Loyalty Programs and Customer Experience

Routledge

The Routledge Handbook of Corporate Social Responsibility Communication (Routledge Handbooks in Communication Studies)

Routledge Handbook of Violent Extremism and Resilience (Routledge International Handbooks)

Amplifying Your Leadership Voice: From Silent to Speaking Up

Routledge

Continuing the War Against Domestic Violence

Consumer Behaviour in Hospitality and Tourism: Contemporary Perspectives and Challenges

Torturing Environments: Psychological, Clinical and Legal Dimensions

The Routledge Companion to Narrative Theory (Routledge Literature Companions)

Criminal Psychology (Topics in Applied Psychology)

Violence: A Reappraisal

Customer Service Marketing: Managing the Customer Experience

Routledge

The Routledge International Handbook of Psychosocial Resilience

Ethical Issues in Academic Advising

Routledge

Cybercrime: Key Issues and Debates

The Routledge Companion to Public Relations (Routledge Companions in Marketing, Advertising and Communication)

The Customering Method: From CX Dogma to Customer Science

Routledge

Animal-Assisted Therapy in Counseling

The Routledge Handbook of Contemporary Feminist Rhetoric (Routledge Handbooks in Communication Studies)

Justice, Crime, and Ethics