ALA Editions Fundamentals of Reference

Offers a concise introduction to reference sources and services for a variety of readers, from library staff members who are asked to work in the reference department to managers and others who wish to familiarize themselves with this important area of librarianship. It presents an overview of the basic tools and techniques of reference work, addressing telephone reference, the reference interview, and electronic reference; and types of reference tools, including encyclopaedias, dictionaries, directories, handbooks, and almanacs.