Sage Publications Workplace Counselling: A Systematic Approach to Employee Care

`An invaluable resource book for anyone (counsellors, EAP providers and companies) involved in workplace counselling. Helpful and informative, it is set to become a classic text in its field′ - Counselling and Psychotherapy, The Journal of the British Association for Counselling and Psychotherapy `Accessible and meaningful... a valuable contribution to the growing body of literature on counselling in specific contexts, and Michael Carroll is to be congratulated for his skill in pulling together so many strands that influence the workplace counsellor′s role′ - Human Resource Management Journal Hand-in-hand with the increase in numbers of organizations offering counselling for their employees comes a growing demand for counsellors who are skilled not only in helping the individual but also in managing the counselling process within a workplace setting. This practical book provides core guidance on how to operate best in an employee-counsellor role and how to tackle the issues such a role raises. Michael Carroll presents a generic, integrative model of employee counselling which shows readers how to organize, administer and manage the counselling process, from assessment to termination, within an organizational setting. In so doing, he discusses the tasks and responsibilities of employee counsellors, covering such vital areas as: how to contract with organizations; the impact of the organization on the counselling process; evaluation; ethical dilemmas; loyalty clashes; and training and supervision. Review `A clear, concise, easily accessible and thoroughly useful book... essential reading for anyone involved in the practice and delivery of an EAP into an organization. I would guess it is destined to become a core textbook. It is one I highly recommend′ - Self & Society `A welcome addition... As someone who finds herself constantly discussing the scope, nature and breadth of counselling at work, I was heartened by Michael Carroll′s outline of its many faces, which reflects the reality... In the best sense of the phrase, it is an easy read... what the book does very effectively is bring... knowledge and awareness together, and maybe help us to formulate and articulate our own responses to questions concerning workplace counselling more effectively... this book′s greatest value is for those training as workplace counsellors, or people making the move into that role. A copy on the desk of employers and PR managers would not go amiss either′ - Counselling at Work `Accessible and meaningful... a valuable contribution to the growing body of literature on counselling in specific contexts, and Michael Carroll is to be congratulated for his skill in pulling together so many strands that influence the workplace counsellor′s role′ - Human Resource Management Journal `[This book] covers the role of counsellors in organizations and looks at the conflicts raised between counsellor, client and the organization. Michael Carroll offers an integrative model of employee counselling from initial assessment through to termination, and shows how to manage the issues peculiar to the workplace setting. His book is accessible, comprehensive and carefully researched... Key points are illustrated with case examples and useful diagrams throughout... Workplace Counselling is an invaluable resource book for anyone (counsellors, EAP providers and companies) involved in workplace counselling. Helpful and informative, it is set to become a classic text in its field′ - Counselling and Psychotherapy, The Journal of the British Association for Counselling and Psychotherapy `Carroll raises important issues about training for workplace counsellors and the roles they perform. The book highlights an additional complexity arising from organisational dynamics, and focuses on the importance of organisational cultures in the success or failure of workplace counselling schemes... The central recurring theme of the book is a pl