£33.67

Routledge Oakland on Quality Management

Name: Oakland on Quality Management
Brand: Routledge
Price: 33.67 GBP
Availability: InStock

Leadership

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Description

'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.

Product Specifications

Brand: Routledge
Format: hardcover
ASIN: 0750657413
Category: Books > Subjects > Business, Finance & Law > Management > Management Skills > Leadership
Domain: Amazon UK
Release Date: 11 May 2004
Listed Since: 22 January 2007

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Routledge Oakland on Quality Management

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