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5starcooks Mobile Devices in Contact Centers Third Edition

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Description

Does your contact center take payments over the phone? What are the implications for managers and management? What backup/disaster recovery procedures are in place? Who enforces your contact center policies and procedures? This Mobile Devices in Contact Centers Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Mobile Devices in Contact Centers challenges you're facing and generate better solutions to solve those problems. Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department. Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Mobile Devices in Contact Centers investments work better. This Mobile Devices in Contact Centers All-Inclusive Self-Assessment enables You to be that person. INCLUDES all the tools you need to an in-depth Mobile Devices in Contact Centers Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Mobile Devices in Contact Centers maturity, this Self-Assessment will help you identify areas in which Mobile Devices in Contact Centers improvements can be made. In using the questions you will be better able to: Diagnose Mobile Devices in Contact Centers projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices. Implement evidence-based best practice strategies aligned with overall goals. Integrate recent advances in Mobile Devices in Contact Centers and process design strategies into practice according to best practice guidelines. Using the Self-Assessment tool gives you the Mobile Devices in Contact Centers Scorecard, enabling you to develop a clear picture of which Mobile Devices in Contact Centers areas need attention. Your purchase includes access to the Mobile Devices in Contact Centers self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.

Product Specifications

Format
paperback
Domain
Amazon UK
Release Date
13 February 2022
Listed Since
02 October 2018

Barcode

No barcode data available

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