5starcooks Knowledge Management for Customer Self-Service Third Edition

Are customer service professional ready for it? Do you offer search capabilities on your website? How could you observe that knowledge management is happening in your organization? How do you become your organization capable of achieving your vision? How is consistency of service knowledge maintained across all channels? How will you know when your strategy has been successful? Is it by generation, by customer journey, in certain situations or a combination? What are the attributes of your organization and its culture enabling the vision? What is the workflow and roles for researching, producing and signing off new knowledge? Which self service benefits are considered the most important? This Knowledge Management for Customer Self-Service Guide is unlike books you're used to. If you're looking for a textbook, this might not be for you. This book and its included digital components is for you who understands the importance of asking great questions. This gives you the questions to uncover the Knowledge Management for Customer Self-Service challenges you're facing and generate better solutions to solve those problems. Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department. Unless you're talking a one-time, single-use project, there should be a process. That process needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Knowledge Management for Customer Self-Service investments work better. This Knowledge Management for Customer Self-Service All-Inclusive Self-Assessment enables You to be that person. INCLUDES all the tools you need to an in-depth Knowledge Management for Customer Self-Service Self-Assessment. Featuring new and updated case-based questions, organized into seven core levels of Knowledge Management for Customer Self-Service maturity, this Self-Assessment will help you identify areas in which Knowledge Management for Customer Self-Service improvements can be made. In using the questions you will be better able to: Diagnose Knowledge Management for Customer Self-Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices. Implement evidence-based best practice strategies aligned with overall goals. Integrate recent advances in Knowledge Management for Customer Self-Service and process design strategies into practice according to best practice guidelines. Using the Self-Assessment tool gives you the Knowledge Management for Customer Self-Service Scorecard, enabling you to develop a clear picture of which Knowledge Management for Customer Self-Service areas need attention. Your purchase includes access to the Knowledge Management for Customer Self-Service self-assessment digital components which gives you your dynamically prioritized projects-ready tool that enables you to define, show and lead your organization exactly with what's important.