BSI British Standards Institution Knowledge Management: A Guide to Good Practice (PAS 2001)

This will help you react to your clients faster, match trends, beat your competitors, develop new innovations, build people networks and ultimately become a 21st Century leader. The aim of this document is to provide a practical hands-on introduction to Knowledge Management (KM), bringing together the various strands of KM, including a concise "how-to" approach to KM which will avoid buzz-words and present the key elements of KM in plain English; an accurate reflection of latest KM thinking from around the world - both from within organizations, academia and the media. This guide examines knowledge management (KM) challenges, approaches and benefits with examples of good practice from industry, commerce and academia. It helps organizations of all sizes assess their KM approach and impact, through the use of good practice examples. PAS 2001 is one of the first documents to objectively and non-judgementally reflect all mainstream movements in KM, while also covering many emerging trends. Key areas for practical implementations of KM are included, based on the authors experience and PricewaterhouseCoopers leading international reputation in this field. Managing the risk involved in knowledge management is also covered, highlighting the possible pitfalls, and the policies, standards and guidelines necessary to avoid them.