Problem Management: A Practical Guide - Image 1

£40.00

The Stationery Office Problem Management: A Practical Guide

Name: Problem Management: A Practical Guide
Brand: The Stationery Office
Price: 40.0 GBP
Availability: InStock

Managers' Guides to Computing

Price History & Forecast

Last 83 days • 83 data points (No recent data available)

Historical

Generating forecast...

Price Distribution

Price distribution over 83 days • 1 price levels

Days at Price

Price Analysis

Most common price: £40 (83 days, 100.0%)

Price range: £40 - £40

Price levels: 1 different prices over 83 days

Description

The IT Service Management process known as Problem Management is more than simply restoring services and applying permanent fixes to incidents; it is about providing a stable and available infrastructure that supports business processes and enables the success of the business. Written by authors who are recognized experts in problem management, this publication goes beyond existing process theory and supplements the HDI Problem Management Professional Certification by including step by step easy to understand examples, real-life scenarios and personal experiences to keep the reader engaged from cover to cover. The process templates, tables, and reports included in the appendix will enable readers to more quickly establish and mature problem management within their organization. This title is ideal for IT professionals who are working, or plan to work, within problem management, whether in a technical, managerial or operational role. Key Features Consolidates problem management principles and concepts from numerous industry frameworks Provides clear guidance on how to successfully incorporate problem management activities within your IT organization Includes recommendations for communicating and measuring the business value of problem management Helps readers avoid common mistakes by following recommendations from the authors' experiences Supports and expands upon the HDI Problem Management Professional certification Includes valuable templates, tables and reports to accelerate implementation This book provides practical guidance on the design, implementation, and effective execution of problem management. Problem management seeks to reduce and prevent the number and severity of incidents and problems on the business that are caused by errors within the IT infrastructure.

Product Specifications

Brand: The Stationery Office
Format: paperback
ASIN: 0117082988
Category: Books > Subjects > Business, Finance & Law > E-Commerce > Managers' Guides to Computing
Domain: Amazon UK
Release Date: 03 October 2016
Listed Since: 26 September 2016

Barcode

No barcode data available

The Stationery Office Problem Management: A Practical Guide

Price History & Forecast

Price Distribution

Price Analysis

Description

Product Specifications

Barcode

Similar Products You Might Like

Everyone's Problem Solving Handbook: Step-by-Step Solutions for Quality Improvement

Problem Solving in Organizations: A Methodological Handbook for Business and Management Students

Computer-Based Problem Solving Process

Guide to Integrating Problem-Based Learning Programs in Higher Education Classrooms: Design, Implementation, and Evaluation

Managing Projects in Trouble: Achieving Turnaround and Success

Problem Solving for Results

Risk Management for IT Projects: How to Deal with Over 150 Issues and Risks

Making IT Lean: Applying Lean Practices to the Work of IT

Complex Problem Solving: Principles and Mechanisms

Mastering Project Management: Applying Advanced Concepts to Systems Thinking, Control & Evaluation, Resource Allocation (GENERAL FINANCE & INVESTING)

Complex Problem Solving: Principles and Mechanisms

ServiceNow CSM (Customer Service Management) Knowledge Guide

Everyday Problem Solving: Theory and Applications

Hybride Wertschöpfung: Mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst

Information Systems Management Practices: Management Practices in Action (Wiley Series in Computing & Information Processing)

Management von Softwareprojekten: Erfolgs- und Misserfolgsfaktoren bei international verteilter Entwicklung (Informationsmanagement und Computer Aided Team)

Creative Problem Solving for Managers: Developing Skills for Decision Making and Innovation

Practical Customer Success Management: A Best Practice Framework for Rapid Generation of Customer Success

Proceedings of ECCS 2014: European Conference on Complex Systems (Springer Proceedings in Complexity)

ITIL Foundation: ITIL 4 Edition (Managing Professional)

IT's All about the People: Technology Management That Overcomes Disaffected People, Stupid Processes, and Deranged Corporate Cultures

Implementing Metrics for IT Service Management: ITSM Library, An Implementation Guide, Book (ITSM Library Introduction Guide)

Problem Solving: Cognitive Mechanisms and Formal Models

Advances in Technology and Management: Proceedings of the 2012 International Conference on Technology and Management (ICTAM 2012), International ... in Intelligent and Soft Computing, 165)