£73.40

Trouble in Store: Managing Violence in the Retail Workplace

Labour

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Description

This DVD has been produced by BRC in association with Williams Management Communication and Maybo Ltd, conflict management specialists. With the cooperation and participation of a number of BRC's retail members and the retail trade union USDAW, this training package addresses the issue of violence in the retail workplace. Violence, threats and intimidation, whilst lower than in many other service industries, poses a threat to the well-being of staff, customers and the retail environment. "Trouble In Store" is a learning programme with filmed scenarios which address the most common conflict situations faced by retail staff. The accompanying booklet is a training guide which should be used in conjunction with the DVD. The scenarios contain a mix of good and bad practice and are designed to provoke discussion rather than illustrate a fixed way of approaching a situation.

Product Specifications

Format: cd_rom
ASIN: 0117038326
Category: Books > Subjects > Business, Finance & Law > Economics > Labour
Domain: Amazon UK
Release Date: 19 March 2008
Listed Since: 01 March 2010

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Trouble in Store: Managing Violence in the Retail Workplace

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