Introduction to Help Desk Concepts and Skills - Image 1

£85.06

McGraw-Hill Education Introduction to Help Desk Concepts and Skills

Name: Introduction to Help Desk Concepts and Skills
Brand: McGraw-Hill Education
Price: 85.06 GBP
Availability: InStock

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Description

Introduction to Help Desk Skills and Concepts is designed to teach students: The importance and benefits of measuring the delivery of customer support. How to create positive interactions with customers. How to identify customer needs. How to meet customer expectations. How to deal effectively with a variety of costomer situations. How to work with unrealistic or angry customers. How to gain satisfied customers through better listening. How to use basic tools and technologies used in the customer support industry.

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Product Specifications

Brand: McGraw-Hill Education
Format: paperback
ASIN: 007821677X
Category: Books > Subjects > Business, Finance & Law > Sales & Marketing > Customer Services
Domain: Amazon UK
Release Date: 16 October 2003
Listed Since: 06 February 2007

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McGraw-Hill Education Introduction to Help Desk Concepts and Skills

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